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FAQs Archive - DMR Supplies

Q: What is your payment policy?

All of our customers are Net 30. If payment is not received within 30 days of the invoice date, customers will receive a late notice. For any customers with balances that are 45 days removed from the invoice date, a hold will be placed on their account and another late notice will be sent. For any customers with balances that are over 60 days removed from the invoice date, they will incur late fees of 5% and be notified of the newly revised invoice.

Q: What is your return policy?

All requests to return product should be faxed to customer service at 763-420-7892. No returns will be accepted without returned goods authorization (RGA) and only those products and quantities approved should be returned to the warehouse. All products returned with expiration dating must meet product shelf life guidelines of at least 6 months. All returned products must be in original container and free of any labels or other markings. Products returned within 30 days will not be assessed a restocking fee. Products returned after 30 days will be assessed a 25% restocking fee. Products not stocked in the DMR warehouse are not returnable for credit unless shipped in error. Products over 60 days are not returnable.